Customer Service

Get information about:

Ordering

Whether you're a new customer placing your first order with Goldfingerjewelry.com or a seasoned veteran, we want to make sure that ordering at Goldfingerjewelry.com is as enjoyable and easy as possible.

Ordering from Goldfingerjewelry.com
Our products are separated by product type and manufacturer. As you browse our products, you can click on the item to view a larger picture and to add it to your basket. When you've made your selections, click the "checkout" button in the upper right hand corner of the webpage. You'll be prompted to sign in, create an account or order without an account. Creating an account saves your shipping and billing addresses for your convenience in the future. The next step is to enter the shipping and billing addresses, then the payment information. After you submit, your order is sent to Goldfingerjewelry.com for fulfillment!

Payment
Goldfingerjewelry.com accepts Visa, Mastercard and Discover cards for payment. If you pay with a credit card, your card will not be charged until we ship your order. Goldfingerjewelry.com also accepts checks and money orders via mail. If you are paying by check or money order, we must receive it before we can ship. Click here for our mailing address.

Shipping

Shipping Cost will be based on location and going rates. Goldfingerjewelry.com ships via UPS Ground.

Goldfingerjewelry.com ships to the continental United States only. At this time we can not ship internationally, to Alaska, Hawaii, P.O. Boxes, or APO/FPO addresses.

Goldfingerjewelry.com ships orders within a few days of receipt. However, sometimes a particular item may be on order, and we will hold the order until it is complete. This is to ensure that we can offer you the lowest prices and shipping costs. If an item is on an extended back-order or has been discontinued, Goldfingerjewelry.com will notify you.

Returns

You may return items within 30 days of delivery for a full refund, minus the shipping costs. Returned items must be in unopened, unused condition (including unbroken shrink-wrap, if applicable). If your item was damaged in shipment, please contact us soon after delivery.

When returning an item, we ask that you pack the item securely, enclose a note with your name and order number, and ship it back to Goldfingerjewelry.com (address). We will issue you a refund upon receipt of the item; because of that, we suggest you use a shipping method that will confirm delivery (i.e., UPS, Fedex, USPS Priority Mail with Delivery Confirmation). Sorry, but we can not credit you the costs of return shipping.

Please note that we are unable to exchange items, if you want to get a different item, we ask you to return the first item, and then re-order the item that you want.

Privacy & Security

Privacy
The information that you transmit to Goldfingerjewelry.com will be kept confidential and will not be sold or given to any third parties, to the extent as law allows. Please note, however, that you may receive periodic email offers from Goldfingerjewelry.com as a prior customer, but can opt-out of such offers by indicating it on your customer information page or by clicking the link in the email offer.

Security
Your credit card information is safe with Goldfingerjewelry.com. Goldfingerjewelry.com uses secure server technology (SSL) to encrypt confidential information during transmission, ensuring that transactions stay private and protected.

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